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Privacy Policy for Your dunia21 Account

At dunia21, our Privacy Policy shows how we handle details connected with your account, phone verification, wallet selections and browsing device.

Account dataWallet recordsCookie choicesAccess requests
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dunia21 Privacy Policy for Your dunia21 Account
CONTACT ROUTE

Privacy Help Beside Account Support

A clear contact route helps when you need a copy of your data or an explanation of a wallet record.

Account access If phone verification or account access raises a privacy question, contact us through the account support path and describe the step that stopped you. We can check the relevant record without asking for your password.
Wallet records For a question about DANA, OVO, GoPay or QRIS data, send the payment reference shown in your account. We use that reference to trace the record and explain its handling through the support route.
Privacy requests To request access, correction or a change to your data, contact our support team from the account area. Include your registered contact detail so we can confirm that the request concerns your account.
SECURITY RECORD

Six Practical Privacy Commitments

The Privacy Policy is supported by everyday account controls rather than broad promises. We separate contact details from payment references where our records allow, use security checks around phone verification and examine…

Data handling

We collect only the details needed for account access, phone verification, payment matching, security checks and support. Your selected rail, such as QRIS or DANA, can create a reference record used to reconcile the related account activity.

Cookie control

Cookies can remember a session choice and help us see whether a page works correctly on your mobile browser. You can review cookie controls in your browser settings, although removing some cookies may affect account access.

Account security

Phone verification helps connect account access with the contact detail you supplied. We may compare login and device signals when activity appears unusual, and we will not ask you to reveal your password through a support message.

Record retention

We retain account, payment and security records for the period needed to provide the requested service, resolve disputes, protect access or meet legal duties. When a record is no longer needed, our handling follows the policy process.

Who to contact

Our account support route is the first contact for privacy questions. Tell us whether your request concerns profile details, a phone verification record, a QRIS reference or another data category so we can direct it accurately.

Change requests

You can ask us to correct inaccurate details or explain how a record is used. We may confirm account ownership before making a change, and some records may need to remain when a legal or security reason applies.

Privacy Policy Questions for dunia21

These answers address the searches we hear most often before account access: what data is collected, how wallet references are handled, which device details matter and how to request a change. Read the full Privacy Policy first, then use the account support path if your situation needs a record-specific answer. Access remains subject to local law.

The dunia21 Privacy Policy explains how we collect and use account, phone verification, device, cookie, payment-reference and support details. It also sets out retention, security handling, service-provider access and the steps for asking about or correcting your personal data.

We use the phone number supplied during account creation for verification and account access checks. It can also help us locate your profile when you send a privacy request. We do not need your password in a support message to begin that process.

Yes. The Privacy Policy covers payment references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. These records help match a payment status with the correct account, while the payment service may separately apply its own privacy terms.

We may record device type, browser signals, login timing and security events linked with account access. These details help detect unusual activity and understand basic page operation. Cookie choices can be managed through your browser, though some settings may affect the session.

Use the account support path and state whether you want access, correction or another policy request. Include your registered contact detail and any relevant reference, such as a QRIS record. We may verify account ownership before disclosing or changing information.

We keep data for the period needed for account operation, payment matching, security review, dispute handling or legal duties. The exact period depends on the record type and applicable rules. You can ask support which retention reason applies to your request.

Yes. Contact us through the account support route and describe the specific concern, such as phone verification, cookies, device records or wallet references. We will use the details you provide to locate the relevant process and respond where local law permits.

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